FAQ
We value your Privacy
We value your privacy. We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
 
About Products

1.About packing
using simple packing, every set packed in a plastic bag.

2.About size
Please refer to "size" section in each product for more details.

3.Do you accept OEM condition and what is minimum quantity for OEM condition?
Yes, OEM condition is welcomed and the minimum quantity depend on the items you order. And please send the clearly model pictures which you want to order to us, we will submit them to our Designers, once we have the material, we could product for you in time. If have not, we will search them for you, and then product. and send the samples with other items you order for you first so that you could check.

4.About the Material
We use high quality fabric which can be easily stretched.
 
About Price and Payment

1.About the price
Please refer to "price" section in each product for more details.

2.The discount policy
We offer 5% discount if the total is above USD$1,000. If more than USD$2,000,having 10% discount. and more than USD$3,000, having 15% discount(not include delivery cost,tax and VAT).

3.Our payment and bank remittance information.
We accept the PayPal, Bank Transfer and Western Union payment. Small or sample order, we accept payment online directly.
If you want to pay me through Bank or Western Union, please contact us for receiver's information. 

4. About payment time
We accept online instant payments by Paypal. General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.  
 
About Shipping

1.How to package?
We will ship by international express packages EMS/DHL/UPS/TNT, or we will shipping by the epacket, if the order less than 2kgs.

2.Could we have any discount of postage?
Yes, of course. We are the VIP customer of most international express companies, we can have preferential cheaper price of the shipping. For example, EMS give us 40% discount from the post office of the total compare with the general customer.

3.How many days it takes?
General it takes 3-4 working days to all the world by UPS, and 5-7 working days by EMS (except Russia), and 4-5 working days by TNT/DHL depending on the area you live in.

4.How to calculated does the postage?
Postage is calculated in accordance with the weight, so buy more and save more. For example, the EMS express charge is almost the same price for 1 or 5 items with the package. The heavier the parcel, the cheaper the shipping cost per KG.

5.About the delivery time
After you place an order, we will check your order first and we will send it to you within 2 working days.

6.Tell me the shipping cost before order
The shipping costs depend on the weight, delivery way(EMS, DHL, TNT, UPS, or sea transit)  and destination country. So it is difficult for us to declare an exact shipping fee before you place an order. And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you also can choose to cancel your order.Your kindly understaning will be highly appreciated.

7.About the Local taxes and import duties
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

8. How to get tax less or free upon import ? 
Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the "Notes" when you complete order.
 
 
About Returns & Terms
We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.  

1.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
First: If the item is defective, please remind us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order. 
 

2.Track-Your-Order
Above all, thanks for placing order on our website www.wildcatswimwear.com, Your satisfaction will be our greatest source of motivation. 
We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry. 
It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly. Any questions, please contact us freely!
PS: Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!